Privacy Policy

Last updated : 11th April 2019

Your data protection and security is very important to us. This Privacy Policy lets you know what happens to any personal data that you provide to us, or any that we may collect from you.

This policy applies only to personal information processed by or on behalf of Where our website contains links to other sites, we have no influence on whether they comply with the data protection regulations. You should check their own privacy policies before providing them with personal information.

Please read the Privacy Policy (“Privacy Policy”, “Policy”) carefully before to using the website (the “Service”, “website”) operated by the owners (“us”, “we”, or “our”).

The website, is committed to protecting and respecting your privacy. This policy together with our Terms and Conditions, and any other documents referred to here set out the core principle on which any personal data we collect from you or that you provide to us, will be processed by us.

We keep certain basic information when you visit our website and recognize the importance of keeping that information secure and letting you know what we will do with it.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

This policy only applies to our website. If you leave our website via a link or otherwise, you will be subject to the policy of that website provider. We have no control over the Policy or Terms of other websites. It is your responsibility to check their Policy before continuing to access them.


We may collect and process the following information about you:

We may collect and process information from you when you visit our website, apply for a service, contact us by telephone or email or receive a communication from us relating to your service. If you are a business customer, this policy applies to the information you provide to us about individuals within your business (for example directors), or information about you as a sole trader or partnership.


We may collect information about your computer, including where available, your IP address, operating system, and browser type. We also collect data for system administration.

This is statistical data about our users’ browsing actions and does not identify any individual.
In order to collect this information and details about your general internet usage pertaining to the our website, we will use cookies.

A cookie is a small file of letters and numbers that is sent to your browser and stored on the hard drive of your computer (or internet enabled device) when you visit a
website. They help us to improve our site and to deliver a better and more personalised service. We use cookies to:

estimate our audience size and usage pattern
store information about your preferences which allows us to customise our site according to your interests
speed up searches
recognise you when you return to our website

We only use session cookies on our website. We use one session cookie per visitor who is logged in. The session cookie will track your activity on our website. No payment details are stored.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse cookies. However, if you select this setting you may be unable to access certain parts of the website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the website.


All information you provide to us is stored on our secure servers. We do not take any payment transactions on this website.


We use information kept about you in the following ways:

If you make an enquiry or an appointment via this website, on the telephone or via email, or via any third party (including a pharmacy), we will collect the information you provide to us. We may monitor and record telephone and written correspondence with you to train our staff and monitor our services.

When you attend an appointment, we will collect further information from you, which will be processed in accordance with this policy, and, to the extent the information includes information about your health, such data shall be processed as is necessary for the purposes of health or social care.

We may use your information in the following ways:

Personal InformationBasis for ProcessingPurposes of Processing
contact details
financial details
medical history
previous vaccination details
It is necessary for the performance of our
contract with you, or to take steps for entering
into our contract with you.
To help us identify you.
To provide you with the vaccinations or
treatments you have requested
To process your payment.
To contact you with appointment reminders,
and to suggest follow-up appointments
To contact you regarding our services including market research and other surveys.
contact details
service usage details, including details of any
vaccinations purchased and administered
details of contact with us
web usage statistics

It is necessary to achieve our legitimate
Our legitimate interests include managing our
business and business processes; managing
risk; increasing our service provision;
improving and changing our services and
processes and marketing to you.

To analyse your account history and improve
our services.
To help run (and contact you about improving
the way we run) any accounts, services or
To manage our risks and improve our business
To help train our staff.
To market to you by post or telephone.
To market to you by email or other electronic
To create statistics, analyse customer
information, create profiles and create
marketing opportunities (including using
information about what you buy from us and
how you pay for it, for example, the
vaccinations you have had and any further
immunisations which may be required) and to
feed into our quality improvement programme
via audits
To provide anonymised sales statistics to our
suppliers and manufacturers of vaccinations to
help improve their services

contact details
financial details
service usage details, includingdetails of any
vaccinations purchased or administered
details of contact with us

It is necessary for us to comply with a legal
obligation or to protect the vital interests of
you or another individual

In certain clinics, to provide information to your
GP about vaccinations which you have been
To make data available to our regulators and
other supervisory bodies, including the Care
Quality Commission, Healthcare Inspectorate
Wales, National Travel Heath Network and
Centre and the Regulation and Quality
Improvement Authority.
To manage any batch or product recalls.
To respect your rights under data protection or
other legislation.

contact details
service usage details, including details of any
vaccinations purchased or administered

You have given us your consent

To provide details of any blood tests or
outcome reports to your employer or other
organisation procuring our services on your
behalf as part of an occupational health
To market to you by email or other electronic
means, including sending reminders of
potential follow-up appointments.

The provision of your personal information is not a statutory requirement, however, all of the information marked (*) on our application forms or notified to
you as being required when you speak to a customer services representative is required in order to enter into a contract to receive our services. This is
because we are unable to provide and safely manage the service without this information.

We may also obtain information about your computer, including where available your IP address, operating system and browser type in accordance with
our cookies policy above.

Unless you ask us not to, we may send you reminders when your current vaccine protection runs out or when you are due for further tests, vaccinations
or examinations. If you do not wish to receive such reminders, please email us at

To allow you to participate in interactive features of our service, when you choose to do so.

To ensure that content from our website is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

To notify you about changes to our service.


You may withdraw your consent to receiving marketing at any time by emailing, with subject: UNSUBSCRIBE.

It is important to us that you are in control of your own information. As a result, we offer the following controls:

  • You may request access to or copies of the personal information that we hold about you. If you would like to exercise this right, please contact
    us at or at the address at the end of this policy.
  • If you believe that any information we have about you is incorrect or incomplete, please contact us at as soon as possible. We will take steps to seek to correct or update any information if we are satisfied that the information we hold is inaccurate. You may request that we restrict our processing.
  • You may request that your personal information be deleted, where it is no longer necessary for the purposes for which it is being processed and provided there is no other lawful basis for which we may continue to process such information
  • If we are processing your personal information to meet our legitimate interests (as set out above), you may object to the processing of your personal information by us. If we are unable to demonstrate our legitimate grounds for that processing, we will no longer process your personal information for those purposes
  • If you have objected to our processing as set out above
  • If we are processing your personal information automatically for the purposes of performing our contract with you, you may have the right to request that the personal information we hold about you be transferred to a third party data controller

You may also request that we restrict the processing of your data to that to which you have consented or for the establishment, exercise or defense of legal claims or the protection of the rights of another person, whilst we verify your data as set out in point 2 above; pending verification of our legitimate grounds as set out in point 4 above; or if the processing is unlawful or no longer necessary, but you wish us to retain your data for the purposes of establishing, exercising or defending legal claims.
Please contact us if you have any concern about how your personal information is processed at and we will try to resolve your concerns.


We may convert your personal information into anonymous data and use it for research and analysis, and also provide it to our suppliers for research and analysis purposes. Anonymised aggregated personal information does not personally identify you.


We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act). We do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.


To the fullest extent permitted by the law, we exclude all liability for loss or damages direct or indirect arising from use of this website. Please use common sense and good judgment when accessing this or any website. This website’s content materials and information are provided for general information purposes only and do not claim to be or constitute legal, medical or other professional advice and shall not be relied upon as such. You should not construe the information or advice presented on this website as an endorsement, The owner’s and the operator’s of this website do not offer any warranty or guarantee of any strategy, recommendation, action, product(s), or service(s).

You should do your own research and confirm the information with other sources when searching for information regarding statistical data or claims made on this or any other website. You should always review the information carefully with your personal, professional representative and/or advisor(s) before using any of the tools presented or sold on this or any other website.

Simply using these product(s) are no guarantee of any specific result or outcome whatsoever.

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these websites and their policies.

We may earn fees from the advertising on our site. We do not encourage our users to click on ads. Any user clicking on any ad will do it on their free will and will take full responsibility of visiting the third party website through the advertisement placed on our site. We take no liabilities of any third-party website promoted through advertisement.

We would like to disclose that if you click links on this site and decide to purchase product(s) or service(s) from third-party sites you do so at your own risk. You should assume that any links leading you to a specific product(s) or service(s) is an affiliate link for which we will receive a commission. We will earn an affiliate commission if you decide to purchase the product(s), or service(s) from the third-party sites. 


Any changes we may make to our privacy policy in the future will be posted on this page, we advise that you check this page regularly to keep up to date with any changes.


By using our website, you indicate that you agree to our cookie policy and privacy policy, and that you agree to abide by it. If you do not agree to our cookie policy or privacy policy, please refrain from using our website.


Questions, comments and requests regarding this privacy policy are welcomed and should be sent via e-mail to, our address is:

Crawley Chemists Ltd,
1st Floor Cross Keys House,
14 Haslett Avenue West,
West Sussex,
RH10 1HS.

Tel: 01293 522160